Returns | Herbalpothic

Shipping & Returns

Thank you for your interest in our products! We want to make sure you have all the information you need about shipping and returns before placing your order.For retail orders, please allow 5-7 business days for shipping (Monday - Friday, excluding holidays). Bulk orders take a bit longer, typically 1-3 weeks.At this time, we are only able to ship within the United States and Canada. Please note that we do not ship bulk orders to Canada and may need to cancel your order if you purchase a bulk order from Canada.We take great care in packaging our products to ensure they arrive safely. However, if your order arrives damaged, please contact us so we can assist you.Due to the nature of our products, we are unable to accept returns once a product has been used. We understand that everyone's skin is unique, and we want to make sure you're satisfied with your purchase. If you have any concerns or issues with your products, please reach out to us, and we will work with you to find a solution. And instead of throwing away a product that didn't work for you, consider giving it to someone else to use so that it doesn't go to waste.If for any reason the product arrived damaged, please contact me at: support@herbalpothic.com